We deliver to all major centres and outlying areas within South Africa.

All orders carry a flat delivery rate of R49.00 per order to anywhere within South Africa only.

Unfortunately, we currently do not ship outside of South Africa.

We cannot give an exact time when the courier driver will arrive to deliver the parcel. There are different factors which can influence the delivery time such as traffic, delays at a previous stop or a technical problem.

Delivery will take place during normal business hours, Monday to Friday (excluding Public Holidays), from 08:00 to 16:30.

Please ensure that someone is present at the delivery address to receive and sign for the parcel.

Unfortunately parcel delays do happen, however we follow up with the respective service providers as soon as possible.

Please contact us at support@tekkieshack.co.za and we will follow up with the courier company.

Just place your order number with “Delayed” in the subject line and send it through to us.

Unfortunately, once your order has been processed and dispatched, your delivery/shipping address cannot be changed.

If an order could not be delivered for reasons that are no fault to us (such as, you were not at home during the time of delivery or an invalid address was entered etc.), our courier provider will attempt a second delivery.

If the second delivery is still unsuccessful, we will attempt to reach out to you (either via phone or email) to arrange for the delivery of the order.

If we are still unable to reach you, the order will be returned to the warehouse and you will be refunded for the products (excluding the original costs of delivery).

Unfortunately, once your order has been processed and dispatched, you are unable to change/edit or cancel your order. You are able to return any product to us within 7 working days of the invoice – provided it is unopened, sealed and in its original condition. Please note: the product will have to be sent back to us at your own cost.

You may send an email to support@tekkieshack.co.za for more information on this process.

Tekkie Shack is committed to fair trading practices as well as the principles envisaged in the Consumer Protection Act, Act 68 of 2008 (‘CPA’) in all dealings with our consumers.

Tekkie Shack acknowledges that consumers have certain specified rights in terms of the CPA as well as in terms of the common law in their dealings with Tekkie Shack, including the rights of consumers to return goods to Tekkie Shack in certain specific instances.

This policy sets out the circumstances in which you can return goods – explaining: –

• the reasons for which you can return goods;
• the period within which you need to return the goods, and
• what your and our duties and rights are when you wish to return goods.

You may return any product to us within 7 working days of the invoice date, provided it is unopened, sealed and in its original condition. The product will have to be sent back to us at your own cost.

Once we have received the product you will be contacted to provide your banking details for the refund of the product only. Any delivery fees that were paid to receive the product will not be refunded.

To return a product send an email to support@tekkieshack.co.za. We will then supply the appropriate return delivery details of the relevant product supplier.

If you received a damaged or defective product, please send an email with photos of the damaged product to support@tekkieshack.co.za as soon as possible but no later than 7 working days after receiving the product.

Collection of the product will be arranged with a courier provider, at no cost to you. Once we have received the product, a replacement product will be sent within 7 working days, at no cost to you.  We cannot offer an exchange or refund before receiving the damaged or defect product.

If you received an incorrect product please send an email to support@tekkieshack.co.za as soon as possible but no later than 7 working days after receiving the product.

We will arrange a collection of the product with our courier provider at no cost to you. Once we have received the product we will send you the correct one within 7 working days, at no cost to you.